SKN By Ky CANCELLATION POLICY

FOR INFOMATION ON COVID 19 MANDATORY REQUIREMENTS FOR THE SPA & CLIENTS CLICK COVID 19

At SKN By KY, your appointments are very important to us. We understand that appointments may need to be changed or canceled. However, due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.

  • We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. Due to COVID-19 for your convenience appointments can be canceled up to 4 hours before your appointment time. You must also call if you are canceling less than 24 hours before your appointment time. Leave a message if no one answers the phone. This is to ensure the Spa has received your cancellation notice.

  • No shows or same day cancellations that are less than 4 hours of your appointment time will be charged 50% of the service. For Gift Certificates, 50% of the service value will be redeemed. For Packages 50% of a single service value, at its regular price, will be redeemed.

  • Late Policy: If you are 10 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed.